Fix the "user already has an account" message you get when you add a Zoho One user to Zoho Sign. This article is for Zoho One administrators and for the user who needs access to Zoho Sign.

Applies to: Zoho Sign, Zoho One – All clients

Why this happens

When you add a user to Zoho Sign from the Zoho One admin panel, you may see a message that the user already has an account in Zoho Sign. Most likely, the user has signed up for a Zoho Sign trial.

Zoho Sign allows only one account per email address. The trial must be closed before you can add the user to your Zoho One instance of Zoho Sign. Only the user who started the trial can close it.

Close the Zoho Sign trial (user)

1. Go to Zoho Sign for your data centre:
   • Australia: https://sign.zoho.com.au/
   • United States: https://sign.zoho.com/
   • Europe: https://sign.zoho.eu/
2. Log in with the details you used to create the trial. If the password is different from your Zoho One password, click the link to reset your password.
3. Go to Settings (bottom left of the screen) and then Organization Details.
4. In the top right corner, click Close Account and confirm.

Add the user to Zoho Sign (administrator)

When the trial is closed, the Zoho One administrator can add the user to Zoho Sign from the Zoho One admin panel.