Cannot add a Zoho One user to Zoho Sign - account already exists

Cannot add a Zoho One user to Zoho Sign - account already exists

If you are adding a user to Zoho Sign from the Zoho One Admin panel, you may get the message that the user already has an account in Zoho Sign. It is likely the user has signed up for a Trial with Zoho Sign.

It is not possible to have more than one account per email address in Zoho Sign. Therefore the trial has to be closed prior to adding the user to the Zoho One instance of Zoho Sign. Only the user that started that trial can close it.

To close the trial, the user needs to follow these steps:

  1. Go to Zoho Sign - US data center:, AU data center:,/ and EU data center:
  2. Log in with the user credentials used to create the trial. If the password is different than the password for Zoho One, the user can click the link to request a password reset routine
  1. Go to Settings (in the bottom left of the screen) - Organization Details. In the top right corner you should see Close Account - confirm closing the account.
  1. Once this is done, the Zoho One administrator can add the user to Zoho Sign from the Zoho One admin panel.

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