Generate the Zoho SalesIQ code for your website so your webmaster can add visitor tracking and the live chat widget. This article is for SalesIQ admins who don't edit the website themselves.

Applies to: Zoho SalesIQ – All clients

Open your website settings

1. In SalesIQ, go to Settings and select Websites.

2. If your domain is listed, click it. If your domain isn't listed yet, or you need to add a new one, click Create New.

Choose the options to turn on

Click the buttons to turn each option on or off:

1. Visitor tracking: keep track of individual visitors and their actions on the website.
2. Live chat widget: let visitors send you a message or chat with you online on the website.
3. Live chat for mobile apps: a software development kit for mobile chat applications.
4. Live chat for emails: generate a signature code for emails, so recipients can start a live chat instead of replying to the email.

Note: Visitor tracking and the live chat widget use the same code. Your webmaster only needs to add one widget, whether you turn on visitor tracking, live chat, or both. It doesn't matter which of the two you generate the code from.

Get the code and send it to your webmaster

1. Click the Visitor tracking or Live chat widget box. Click anywhere in the box except the on/off button. The widget screen opens.

2. Send the instructions to your webmaster. This opens an email to the webmaster. Tutorials are also available on this screen.

Match the widget to your brand

Use the options in the left-hand menu to customise the widget and the chat window so they're consistent with your brand.