Zoho CRM shows dates and phone numbers in USA format when your locale is set to United States. To fix this, each user sets their own locale to their country in Personal Settings.

Applies to: Zoho CRM – All clients

Background

Dates are shown in the format of your locale. If your locale is United States, you see the USA date format (mmmm dd, yyyy, for example April 22, 2019). If your locale is Australia, the format is dd/mm/yyyy (for example 22/04/2019).

When you enter a phone number in the Phone or Mobile field in CRM, it's formatted in USA style if the number has 10 digits and you entered no spaces or special characters. For example, 0280037477 becomes (028) 003-7477. That's useful in the USA, but not anywhere else.

Zoho has released a fix for this (since 10 May). If your locale is set to anything other than the USA, you should see the change straight away. If your phone numbers are still in USA format, follow these steps.

Steps

1. Open the settings and click Personal Settings.

   

2. Set the locale to your country instead of United States.

   

Note: These are personal settings, so every user needs to set them for themselves.