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Desk
Setting up notifications for Customers and Agents
In Zoho Desk, you can setup the notifications to customers and agents in a granular manner. In Desk, click on Settings (Gear icon top right) and select Notify In the notifications screen that opens, you can enable or disable the notifications (note ...
Countdown mode shows the wrong allocation in time
The Countdown view mode for tickets is used to allocate tickets into buckets of when they should be resolved. In order for this to work correctly, you must first update the standard buckets, as the default out of the box setting has an erroneous ...

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